Frequently Asked Questions

About the Product

Will this work with my WiFi router?
If your router runs on 12V DC, yes — and most home routers in Pakistan do. Check the label on your router's power adapter. If it says "Output: 12V", you're good to go.

How long does the battery backup last?
Up to 4 hours under typical router load. Actual time depends on your router's power consumption. Routers with lower wattage will get longer backup times.

Does it work with ONUs and modems too?
Yes. It's compatible with most WiFi routers, ONUs (Optical Network Units), and modems that run on 12V DC.

Does it switch automatically when the power cuts?
Yes — it switches instantly and automatically. No buttons to press, no manual switching. Your internet stays on without interruption.

Do I need to configure anything?
No. It's completely plug-and-play. Just connect it to your router's power port and plug it into the wall. That's it.

Ordering & Delivery

How long does delivery take?
2–3 business days for major cities, 3–5 days for other areas. See our Shipping Policy for full details.

Do you deliver across all of Pakistan?
Yes, we deliver nationwide.

Can I track my order?
Yes. You'll receive a tracking number via SMS or WhatsApp once your order is dispatched.

Returns & Warranty

What is your return policy?
We offer a 7-day return & checking warranty. If the product is defective or not as described, contact us within 7 days of delivery for a replacement or refund. See our Return Policy for full details.

What if my product arrives damaged?
Contact us immediately with photos of the damage. We'll arrange a replacement at no cost to you.

Still Have Questions?

We're happy to help. Contact us here or reach out on WhatsApp and we'll get back to you quickly.